Deleting and Restoring a Product
Delete, restore, or permanently remove a product from the list.
Deleting a product doesn't get rid of it right away. It just hides it from your active list, so you can safely bring it back later if you change your mind. This tutorial walks you through deleting, restoring, and — if you're sure — getting rid of a product for good.
Before you start
You'll need permission to delete products. If you don't see a Delete option, ask your organization's administrator to grant you access.
Deleting a product
1. Go to Manage Products
Click Manage Products in the left sidebar to open your product list.
2. Find the product
Look through the list, or use the search boxes at the top of the columns to find the product you want to remove.
3. Open the actions menu
Click the ⋮ (three dots) at the end of the product's row.
4. Click Delete
Select Delete from the menu.
5. Confirm
You'll be asked to confirm. Click through to finish.
The product will now appear greyed out in the list. It's no longer available to pick when someone is building a new request, but it hasn't been thrown away — you can still bring it back.
Restoring a product
1. Find the greyed-out product
Look for the product you just deleted — it will be sitting in the list in grey.
2. Click Restore
Click the Restore button on that row.
The product turns active again right away, and it's available to use on new requests just like before.
Getting rid of a product for good
This step is different from a regular delete — once you do this, there's no bringing it back. Only do this if you're sure.
1. Find the greyed-out product
The product has to already be deleted (greyed out) before you can get rid of it for good — you can't do this to a product that's still active.
2. Open the small arrow next to Restore
Next to the Restore button, click the small arrow to open a menu.
3. Click Delete permanently...
Select this option from the menu.
4. Confirm
You'll be asked to confirm one more time, since this can't be undone. Click through to finish, and the product will disappear from the list completely.
Quick summary
| What you click | What it does | Can you undo it? |
|---|---|---|
| Delete | Hides the product and greys it out | Yes — click Restore |
| Restore | Brings a greyed-out product back to active | Yes — you can delete it again |
| Delete permanently... | Removes the product completely | No — this can't be undone |
Related: Products Overview | Editing a Product